Human Resource Management System. Although not up to the usual Wikipedia standards, some good information.
http://en.wikipedia.org/wiki/Human_Resource_Management_Systems

Patient Classification Systems

Patient Classification Systems International: 2007 Case Mix Conference. Articles from this conference.
http://www.biomedcentral.com/1472-6963/7?issue=S1

Staffing Ratios and Patient Classification Systems: Mutually Exclusive in a Rational World. From the Arizona Nurse 2004. A good discussion with links to other articles about this topic.
http://findarticles.com/p/articles/mi_qa3928/is_200409/ai_n9427990/

Process Improvement

Handbook for Basic Process Improvement.
http://www.balancedscorecard.org/Portals/0/PDF/bpihndbk.pdf

The New Handbook for Basic Process Improvement
http://www.au.af.mil/au/awc/awcgate/navy/bpi_manual/handbook.htm

Websites Referred to in Text of Chapter

Hospital Comparisons. http://www.hospitalcompare.hhs.gov/Hospital/Search/Welcome.asp?
version=default&browser=Default|1.2|Unknown&language=
English&defaultstatus=0&pagelist=Home

NDNQI national database. http://www.nursingquality.org

References in this Chapter that are Online

American Nurses Association. (2008). NDNQI® History. Retrieved, January 2, 2009 , from http://www.nursingworld.org/MainMenuCategories/
ThePracticeofProfessionalNursing/PatientSafetyQuality/NDNQI/NDNQI_1.aspx

American Organization of Nurse Executives. (2005). AONE nurse executive competencies. Nurse Leader, 3(1), 15-22. Retrieved January 2, 2009 , from http://www.aone.org/aone/pdf/February%20Nurse%20Leader--final%20draft--for%20web.pdf.

American Organization of Nurse Executives. (2006). Role of the Nurse Executive in the Acquisition, Implementation, and Evaluation of Information Technology, Retrieved January 2, 2009 from http://www.aone.org/aone/resource/home.html

Centers for Medicare and Medicaid Services. (2006). Report to Congress: Improving the Medicare Quality Improvement Organization Program—Response to the Institute of Medicine Study. Retrieved January 2, 2009 from http://www.cms.hhs.gov/QualityImprovementOrgs/downloads/
QIO_Improvement_RTC_fnl.pdf

Centers for Medicare and Medicaid Services. (2008). HCAHPS and IPPS Payment Provisions. Retrieved, January 2, 2009 from http://www.hcahpsonline.org/default.aspx#currentnews

Elliot, T. (2004). Choosing a Business Intelligence Standard., Retrieved January 2, 2009 from http://www.businessobjects.com/pdf/solutions/evaluate/evaluating_bi.pdf

Fitzpatrick, M. (2006). Using data to drive performance improvement in hospitals. Health Management Technology, 27(12), 10-16. Retrieved, January 2, 2009 from http://archive.healthmgttech.com/archives/1206/1206using_data.htm.

Institutes of Medicine. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. (Can be read online from http://www.nap.edu/catalog.php?record_id=9728)

Mazzella-Ebstein, A. S., R. (2004). Web-based nurse executive dashboard. Journal of Nursing Care Quality, 19(4), 307-315. Retrieved January 9, 2008, from Publisher URL: http://www.cinahl.com/cgi-bin/refsvc?jid=454&accno=2005028750http://search.ebscohost.com/
login.aspx?direct=true&db=rzh&AN=2005028750&site=ehost-live (Online only through a library or a personal subscription to the Journal of Nursing Care Quality.)

Pricewaterhouse Coopers. (2007). What works: Healing the healthcare staffing shortage Retrieved, January 2, 2009 from http://www.pwc.com/extweb/pwcpublications.nsf/docid/
674D1E79A678A0428525730D006B74A9 (Must register first to download)

Created June 21, 2009